At Babycare, we know how excited you are with your order and we will do everything we can to get it to you as quickly as possible.
For orders within the Netherlands Babycare aims to deliver your order within 5 business days. For international orders transit times vary with destination, but 7 business days is a good estimate. Because validation of your details may take an extra day or two, please allow a margin.
You can speed up the process by accurately filling in your personal details, creditcard billing address and landline telephone number.
We will keep you updated on the status of your order and provide you with the tracking number of your package.
FREE SHIPPING is available for destination within the European Union. The product value must be over Euro 100.-.
Shipping costs for orders below the Free Shipping treshold or when shipping to other destinations are based on destination and weight.
By clicking 'Shipping Quote' in your shopping cart and entering your postcode you are presented with the available options.
For the Netherlands there is standard shipping available for a flat fee of Euro 2.95. To Belgium this is Euro 6.95.
(related topic: Welcome to Babycare! Benefits for registered visitors)
Cash On Delivery orders, where you pay the mail man have a Euro 6,- (via PostNL) or Euro 15,- (via UPS) surcharge added to the invoice total. Cash On Delivery is available for shipping addresses in the Netherlands.
Not all destinations have online shipping quotes enabled. For a quote on a non-listed destination, please call our sales desk: +31(0)598-635500. (Tuesday-Friday: 10.00-17.30 hr, Saturday: 10.00-17.00 hr. CET. International customers: Please click here for alternative phone numbers.)
You can also send an e-mail.
Shipping via PostNL or UPS
Shipping via PostNL
PostNL is the Dutch national postal service.
PostNL delivers your order Monday through Saturday. COD orders will be delivered Monday through Friday.
Shipments are handled as registered postal packages. Cartons in multi-package shipments travel separately but they usually arrive at the same time.
For international shipments PostNL uses it's international partners. For Europe this usually is DPD and for non-EU shipments you can expect your national postal services to deliver your order.
You can track your order online via the PostNL Track&Trace website using the supplied tracking number.
Shipping via UPS
United Parcel Service is the world's largest package delivery company. UPS delivers your order to more than 200 countries and territories around the world.
UPS delivers your order Monday through Friday.
We will keep you up to date on the status of your order and provide you with the UPS tracking information.
You can track your order online via the UPS website.
With UPS, cartons in multi-package shipments travel together and thus arrive at the same time.
UPS makes three attempts to deliver your order. When you are not at home the UPS driver usually leaves an 'InfoNotice' in your mailbox.
You can then wait for a redelivery or you may contact UPS for an alternative day or to supply an alternative address.
The best way to keep track of your order is by checking the provided detailed tracking information.
Please feel free to call the Babycare sales desk with any questions on the status of your order: +31(0)598-635500. (Tuesday-Friday: 10.00-17.30 hr, Saturday: 10.00-17.00 hr. CET. International customers: Please click here for alternative phone numbers.)
You can also send an e-mail. Please make sure to include your order number.
You can have your order shipped to almost every destination worldwide.
During the registration process you can select a shipping address. Shipping charges are calculated based on this address.
Lukas, our logistics manager, loading the UPS truck.
Daily pickup by PostNL of the postal packages.
Jaap is our trusted UPS driver for more then 10 years.
Checking waybills on the package containers.
You are welcome to pick up your order at our shop in Veendam.
This way you have the opportunity to see our full collection of products. Our sales staff is available to provide extra information and help you with any questions that might arise.
You will receive an e-mail when your order is redy to be picked up.
Of course, with Store pick-up there is no shipping charge.
Within Europe we will ship you order over 100,- Euro for free.